Refund and Returns Policy

 

Overview

Our refund and returns policy is within 3 days. To be eligible for a return, or refund, your item must be unused and in the same condition that you received it.

It must also be in the original packaging.

Several types of goods are exempt from being returned.  Perishable goods such as flowers, body personal use items etc….

We also do not accept products that are intimate, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, or request a refund or to replace a missing item, first contact us as soon as possible.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons  due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at memphisconjure@gmail.com or call.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email  or call us with invoice # and send your item to:

5963 Summer Avenue Suite #104,

Memphis Tn 3834

Shipping returns

To return your product, you should mail your product to us.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for related to refunds and returns.